We understand the anxiety of the caller; however, a caller should keep calm when making a call. When taking a 119 call, it is necessary to make sure that ambulance and paramedics are accurately and quickly dispatched to the place of emergency, so patient or injured party may receive the best emergency assistance. The 119 dispatcher will ask for the location and condition of the patient or injured person, the number of persons needing medical attention, the conditions in the site of emergency, as well as the name and telephone number of the caller. Answering these questions calmly and directly is the best way to protect the life and safety of the person(s) needing medical attention.